Expedite Delivery System’s medical specialty laboratory courier services can handle your regular scheduled routes, will-call, and STAT pick ups – 24/7
Our professionally attired and experienced couriers are here to serve Baltimore, Maryland 24/7!
As a medical courier, we treat every delivery as if it were our lives on the line.
With these type of time critical packages, we know the importance of delivering them in a timely fashion. Our drivers are trained by the leading medical courier training company in the United States. As a medical specialty courier, we know the importance of the role the courier plays to complete the circle of service successfully. Patient care is our #1 priority!
Our drivers are equipped with the tools to deliver ambient, refrigerated, and frozen specimens.
Lightning Fast Medical Courier 24/7
Our Couriers specialize in :
- Daily scheduled routes
- Statewide rural network coverage
- Metro STAT/Rush deliveries
- Routine will-calls
- Fill-in coverage of your in-house routes
Our Service Standard Goals
- Our first priority is always our customers and their patients.
- 100% on-time delivery of customer items.
- All staff are trained upon hire and annually in: Specimen Integrity, OSHA Requirements, Exposure Control Plan, Biohazard Issues, Patient Confidentiality, and HIPAA/HITECH Compliance.
- Our drivers are all uniformed (with photo ID badges), insured, licensed and bonded.
- We meet the needs of our customers as they define them by listening and responding accordingly. ex: regarding delivery times, handling requirements
- Upon entering and leaving a customer site, our driver will inform staff of their presence
- Complaints will be resolved the same day or within 24 hours.
- We respond positively to our customer requests to changes in routes, times and handling requirements.
- Communication with our customers will be in accordance with how they want us to communicate. ex: by phone, e-mail, fax, and also the frequency of communication.